Building a Relationship with your New Au Pair

Old Traveled Bag. Clipping path included.The first few weeks of a having a new Au Pair in your home is a major time of adjustment for everyone involved. Not only does the Au Pair have to settle into her new (and foreign!) surroundings whilst learning the ‘ropes’ of their new family, but also the host family is learning how to bond with a new person living in their home and taking care of their kids. Our blogs are for Moms and Dads but from personal experience, often times it’s Mom that has the hardest time adjusting to the new childcare provider. That being said,  here are some tips that we’ve learned over the years of having Au Pairs that will help you build a great relationship with your new family member.

Communication is Key

This is really the most important part of building and maintaining a relationship with your Au Pair.  Be sure to talk regularly with your Au Pair about any day-to-day concerns regarding the children. Every day, I ask our Au Pair for a play-by-play breakdown of how the day went. One other helpful communication tip is to ask your Au Pair direct questions not only regarding your children but also how they are doing and feeling (e.g  Do you have any concerns? Is there anything I/we can do to help you?).  Encourage your Au Pair to make a note of any questions she may have or encourage her to send you a quick email/text throughout the day. Choose whatever communication method works best for you throughout the day, but always take the time for a face-to-face conversation at the end of the day. Communication works both ways –  if there are any issues or conflict that need to be addressed, it’s important to deal with these things right away.  Always be approachable, open and positive in your communication with your Au Pair. If there’s a language barrier or something may be misinterpreted or ‘lost in translation’, consider using Google Translate – this has been helpful to us in the past.

Be Clear in your Expectations

I cannot over-emphasize the importance of being clear in your expectations of your Au Pair. Having clear expectations really goes hand-in-hand with having open communication.  Your Au Pair needs to know exactly what is expected of her on an hourly, daily and weekly basis. What is the daily routine in your house for your children? What kind of meals do you expect to be prepared? What basic chores are expected of your Au Pair on a daily/weekly basis? Do you have discipline guidelines in place? What are your household rules? What situations warrant a phone call to you (the parents) right away? A written contract provided to the Au Pair in advance of their arrival outlining your expectations is an absolute necessity. You should also discuss your expectations with your Au Pair via Skype in advance of their arrival. This along with the contract sets a solid foundation for when your Au Pair arrives. Have a clear plan in place of what the expectations of your Au Pair will be – whatever you do, don’t ‘wing it’ or assume they’ll be able to learn as they go. We offer templates and guidelines when it comes to writing a detailed Au Pair contract and preparing for Skype interviews. Visit our membership page for more details. The clearer you are, the less likely there is room for misunderstandings.

Help Keep your Au Pair on a Schedule and Organized

Helping keep your Au Pair organized also goes along with having clear expectations and open communication. We provide our Au Pairs with a detailed Handbook and also maintain a kitchen calendar with events for both kids and family as well as Au Pair and parents’ work hours. If possible, provide your Au Pair her work schedule at least one month in advance.  Along with Au Pair contracts, we can help you create a Handbook that will be a valuable resource for your Au Pairs.

Have Realistic Expectations

Sometimes it’s necessary to pick your battles, so to speak. There’s a transition period for everyone involved when a new Au Pair arrives but it’s important to remember to be realistic in your expectations. I have a good friend that has had Au Pairs for a number of years and she admits that at some point with each of them, something has ‘bugged’ her about each and every one of them!  We’re not talking major issues here – these are minor things like not keeping their room spotless or eating all of a particular food item in the fridge. (Consider this a preparation for the teenage years?) I’m not saying you need to lower your standards or let things go. Getting to know your Au Pair and allowing them time to settle into your family will help you set some realistic expectations of them as you move forward. The important thing is to look past the ‘little’ things and focus on what’s most important – how they interact with and care for your children.

Allow your Au Pair Space to Bond with ChildrenMother and daughter drawing together

Allowing your Au Pair space to bond with your children shows her that you trust her (and welcome her) in her new role. Sometimes, it’s difficult for Moms to see their children bonding with their caregivers  – we know how awful the feeling is having to return to work leaving your precious children with caregivers. That being said, showing support for your Au Pair shows her (and your children) that you trust they are in good hands.

Welcome your Au Pair into the Family

It’s a big adjustment being away from the comforts of home for Au Pairs when they first arrive. The language may not entirely be familiar and the surroundings are completely foreign.  For the first few weeks,  try to include them (or invite them) to participate in as many family activities as possible to allow them to adjust to their new home and surroundings.  This will help them bond with you and your family as well as ease any feelings of homesickness. From experience,  it usually takes a few weeks for Au Pairs to connect with new friends, become familiar with the area and to get to know their host family.

Treat your Au Pair Fairly

You’ve chosen your Au Pair to live with your family and care for your children. Au Pairs are not an affordable option to childcare because they can be paid less or treated differently than other childcare providers. Although the relationship between a host family and an Au Pair is different than an employer/employee relationship, Au Pairs are protected by the same laws in Canada as all other employees are.

Thanks for reading!

Canadian Au Pair Solutions

5 Common Mistakes Host Families Make

5 Common Mistakes Au Pair Host Families Make

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How to avoid the pitfalls some host families have faced

At Canadian Au Pair Solutions we receive urgent emails from time to time where the subject line reads “Help!”  Host families who were unfamiliar with our services or chose to “go it alone” without our help have reached out to us with their dilemmas.  Here are some of the mistakes/errors or omissions families have shared with us:

1. My Au Pair was turned away at the border!

We are so sad for these Au Pairs!  Unfortunately there are still Au Pairs trying to enter Canada with the intent of working as an Au Pair but without the appropriate International Experience Canada Working Holiday Visa.  Regardless of duration, all Au Pairs must have a WH Visa.  A visitor on a 6 month Tourist Visa cannot take on tasks of an Au Pair.  Au Pairs can face sanctions prohibiting them from entering Canada in the future if they are found to be entering Canada under false pretenses.  CBSA (Canadian Border Services Agency) can search for evidence that the Au Pair intended to work in Canada including review computer/cell phone data.  Families can also be fined and prosecuted for counselling Au Pairs to enter Canada without a WH Visa.

Visas for the calendar year are usually released between December and March with invitations being sent periodically during the year until the quota is met.  Canadian Au Pair Solutions provides its members with a thorough understanding of the Visa process so families can assist their Au Pair through the process. Most Au Pairs seeking to come to Canada will need coaching on the Visa process.  There are certain countries that have low probability of Visa acceptance due to the volume of applicants vs Visas available.   Canadian Au Pair Solutions can assist families in understanding this process.

Immigration Canada - approved

2.  I was audited by the Canada Revenue Agency!

Some families have chosen not to remit CPP and IE for their Au Pair – this is NOT legal.  Your Au Pair cannot work as a “private contractor” and if she works more than 15 hours per week she is not a “babysitter.”  If you have offered employment to an Au Pair you MUST report to CRA as she is receiving remuneration and the government wants to know.  Aside from this, you cannot claim your Au Pair’s wages (childcare expenses) against your income if you do not report her income to CRA.  Au Pairs must have proper work permits and be issued a Social Insurance Number.  If they qualify and sign appropriate forms they can avoid having income tax deducted.  Canadian Au Pair Solutions can give families advise on how to become an employer for CRA purposes as well as how to go about the process of remitting deductions and completing payroll.  Every province has different regulations, you need to make sure you are up to speed on the labor and employment standards in your province.

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3.  Our Au Pair was injured while working for us…

All families should be inquiring with their provincial Worksafe / WSIB or similar regarding premiums for workplace insurance.   Premiums are relatively low and will save you from a potential lawsuit in the future if something were to happen.  Whilst Au Pairs come to Canada with travellers’ insurance as a requirement of their WH Visa, this may not cover a workplace accident.  Most insurance companies would expect an employer to have coverage for such unfortunate accidents and expect the employer’s insurance to cover any related medical costs.  The last thing any family wants is to be sued by an insurance company over a hospital bill (and we all know how expensive medical costs are for non-residents).

filling up a work injury claim form

4. Our Au Pair isn’t the right fit for our family… where did we go wrong?

This doesn’t happen too frequently but is usually rooted in the fact that families are not asking the right questions in the interview/background phase when narrowing down their possible Au Pair.  It is important to ask behavioral questions and obtain character references as well as work references (if possible). Canadian Au Pair Solutions provides families with a Document Library which includes examples of interview questions as well as useful suggestions in doing a thorough job with background checks and social media open-source searches.  Just because your Au Pair is from a thousand miles away doesn’t mean you cannot be diligent and leave no stone unturned.

The other consideration regarding appropriate “fit” is that both parties (Au Pair and Host Family) were perhaps not honest regarding their expectations.  See #5 below…

Au Pair who has had enough

5.  Our Au Pair has left us for another family!

When things go south, they usually go there quickly.  Communication is one of the most important aspects of ensuring a successful Au Pair – Host Family experience.  Au Pairs who are unhappy are usually so because their interpretation of the Au Pair – Host family contract is not being honored.  Was the contract clear and detailed?  Were expectations reasonable and did the pay/hours of work respect provincial labor guidelines?  Au Pairs talk with one another and yes, compare their situations.  Nothing will make an Au Pair hit the road faster than realizing she has been overworked and underpaid. This can all be avoided through honesty, a good contract, a handbook and frequent conversations to touch base regarding how everyone is managing.  Canadian Au Pair Solutions provides examples of contracts, handbooks and other useful tools through the Document Library.  Their tips and suggestions help families avoid losing their Au Pair to another family and help keep relationships strong.

Au Pair Application


If your family is considering an Au Pair it is essential you understand the process.  You will rest easier knowing you’ve received the best information and your Au Pair will be grateful that you sought reputable guidance.  Contact Canadian Au Pair Solutions today to find out which membership level is best suited for your needs.

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Hosting an Au Pair in Canada – Your Responsibilities

Your Legal Responsibilities when Hosting an Au Pair

It’s been a while since we wrote a blog about the legal responsibilities of hosting an Au Pair.  From time to time we see a wave of host families commenting on social media about the “pocket money” they pay their Au Pair or the Au Pair who says she doesn’t get a pay stub and is charged $500/mth for room and board.  While these comments make us frustrated and sad for the Au Pairs, we do believe these are sometimes honest mistakes and there is a need to educate people on what their responsibilities are when hosting an Au Pair.

Au Pairs and Work in Canada

The term “work” is broadly defined to mean any activity for which wages are paid or commission is earned, or that is in direct competition with the activities of Canadian citizens or permanent residents in the Canadian labour market (e.g. childcare providers, nannies and live-in caregivers).  Although a broad definition, it is capable of capturing a wide range of work and work-related activities and occupations including that of Au Pairs.  Au Pairs are not considered exempt from this definition in Canada because of ‘cultural exchange’ as their primary function for payment is childcare. There’s no way around this in the eyes of Citizenship and Immigration Canada or the Canadian Revenue Agency.

You must be paying your Au Pair at least minimum wage and remitting appropriate deductions to CRA.  

Citizenship and Immigration Canada/Canada Border Services Agency

Police Student TorsoThe CIC and CBSA are the primary bodies that enforce Immigration Laws in Canada.  Part of the CBSA’s mandate is to enforce the Immigration and Refugee Protection Act. Enforcement of this Act is not something that CIC/CBSA takes lightly or overlooks.  CBSA will not hesitate to deny entry to an Au Pair who has arrived in Canada without the proper working holiday visa. Lying to the CBSA regarding one’s entry/intent to work in Canada is a very serious offence. Counselling an Au Pair to lie or omit details about being an Au Pair is also a very serious offence. CBSA has no problem refusing entry to Canada if they believe that someone is not being truthful as to why they are coming into the country.  There have been many families who have been anxiously awaiting the arrival of their new Au Pair only to have them denied entry to Canada and sent away on the next flight home. Think seriously about the position this could potentially put your family in along with your Au Pair! Not only would your family be left in the terrible situation of not having childcare, your Au Pair would be denied entry to Canada (and refused re-entry for one year or more) and would be forced to pay their own way back home.

Employers who illegally employ foreign nationals are liable to fines of up to $50,000 and terms of imprisonment of up to two years. If there is evidence of misrepresentation on the part of the employer, the penalties can be as high as $100,000 and five years. There has been a lot of negative press in recent years regarding foreign workers in Canada and the illegal use of Au Pairs is no different. Please see the articles at the end of this blog for further information.

The Canadian Revenue Agency

Without a valid working visa, an Au Pair is ineligible to get a Social Insurance Number (SIN) and is unable to work.  Families therefore cannot claim their childcare expenses against their income at the end of the year. Tax breaks for families are a HUGE benefit and should be fully taken advantage of! By legally employing Au Pairs, families and Au Pairs themselves not only get peace of mind but some excellent tax benefits and returns at the end of the year.

Once you agree to hosting an Au Pair, you become an employer.  This is no different from hiring a live-in nanny.  You must register as a business so that you can deduct EI, CPP and income tax from your Au Pair’s pay.  You then must remit to CRA the employer and employee portions of the Au Pair’s payroll.  If Revenue Canada is alerted that you have hired an Au Pair and have not been remitting payroll deductions, you could be fined.  And the fine amounts are not peanuts.

When an Au Pair has an interruption in earnings (i.e. she completes her term of employment ), as an employer you must complete a Record of Employment (ROE) for EI purposes.  Even though an Au Pair working under a working travel Visa is ineligible for EI, a Record of Employment must be completed.  If you fail to file the ROE, you could be fined up to $2,000, imprisoned for up to six months, or both (sounds harsh, but that’s what they tell us!)

 

How Canadian Au Pair Solutions Can Help

Simply put, it’s just not worth it to cut corners when it comes to hosting an Au Pair.  Au Pairs are such an excellent alternative for childcare and welcoming an Au Pair can be a mutually wonderful experience as long as it’s done correctly. We can help you with this! Canadian Au Pair Solutions is highly knowledgeable and up-to-date regarding all applicable visa requirements, restrictions, medical clearances, employment standards and laws surrounding the employment of Au Pairs in Canada. We can provide guidance and support through the process to help you and your family understand the responsibilities of hosting an Au Pair.You are responsible for ensuring that the Au Pair’s authorization to work corresponds to when they’ll be with your family and taking the necessary steps to ensure these requirements are met. Don’t leave it to an agency. Don’t try to make your way through the process unless you are fully comfortable with what you’re doing. Don’t leave it to your Au Pair. Let the professionals at Canadian Au Pair Solutions educate and guide you through the Au Pair process properly.

Some Additional Articles of Interest

Kriender Law: Penalties for Failing to Obtain a Work Permit

Alleged Au Pair Scheme Nets Charges Against BC Woman

Thanks for reading. We hope you’ll share this blog with your fellow Au Pair families in Canada. Feel free to contact us if you have any questions. We can be contacted via Facebook, Twitter or E-Mail anytime.

 

 

Is the Au Pair option the childcare solution for us?

Is an Au Pair the childcare solution for us?


Are you wondering whether an Au Pair is a good option for your family?  Here are some important things to consider before committing to hosting an Au Pair.

First and foremost, you are welcoming into your home a soon-to-be extended member of the family.  Your Au Pair will be like a much older sister to the children.  She will accompany you to important engagements (birthdays, family holidays etc…) She will eat with you, laugh with you and share memories with you.  Depending on your arrangement, she may also travel on holiday with you.  An Au Pair is an employee as far as Revenue Canada is concerned but she is much more than that in actuality.

Au Pairs are flexible, but you still need to respect and honor their free time.  Au Pairs are not at your beck and call and need to have a clear schedule.  Although they will live with you, you also need to remember to respect their privacy.  Because Au Pairs are strictly “live-in” an Au Pair must have a private bedroom.  It’s nice if she has her own bathroom but it’s not a deal-breaker if she has to share.

An Au Pair will perform light housework but she is not a cleaning lady. Most Au Pairs tend to chores that directly involve the children and should not be expected to take care of parents’ laundry or clean toilets (yes, we’ve heard horror stories).

Au Pairs are not “professional childcare.”  Most Au Pairs have childcare experience, but they are not career nannies.  When you decide to host an Au Pair you need to do your diligence and choose an Au Pair with a level of experience that matches your expectations.  This is especially important if you have very young children.

The Canadian Au Pair Solutions Team